Terms and Conditions

Effective Date: 14.05.2025
Provider: Embrace the Journey Support Services
ABN: 63 477 852 540
Contact: 0431 946 963

1. Introduction

These Terms and Conditions ("Terms") form a binding agreement between you ("client") and [Your Name/Practice Name] ("we", "us", "our") for the delivery of psychological, counselling, or mental health services in Queensland, Australia.

By attending or scheduling a session, you confirm your acceptance of these Terms.

2. Scope of Services

We provide individualised therapy, recovery coaching, drug and alcohol relapse prevention planning, personal development and psycho-education delivered by appropriately qualified and insured professionals. Services may be offered:

  • In person at a location of your choosing

  • Online via secure telehealth platforms

All clinicians are members of relevant professional bodies (e.g., AASW, AHPRA, ACA, APS, PACFA) and practice within their ethical codes.

3. Eligibility for Services

Clients must:

  • Be 18 years or older, or have a parent/guardian consent if under 18

  • Be capable of providing informed consent

  • Not be in immediate crisis (emergency situations should be referred to 000 or a crisis service)

4. Confidentiality and Privacy

Your privacy is protected under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Confidentiality will only be breached if:

  • There is a serious and imminent risk of harm to yourself or others

  • There is a legal obligation to report (e.g., child abuse, court orders)

  • Information is shared with a supervisor for professional development (fully de-identified)

  • You provide written consent

We comply with the Health Records and Information Privacy Act 2002 (Qld) for managing health information.

5. Fees and Payments

  • Standard Fee: $120 per 50-minute session

  • Payment due after each session by cash, EFTPOS or bank transfer

  • Sliding scale or bulk billing may be available on a case-by-case basis

  • Missed payments may result in service suspension

6. Cancellation and No-Show Policy

  • Minimum 24 hours’ notice is required for cancellations

  • Late cancellations or missed appointments may incur the full session fee

  • Exceptions may apply in cases of emergency or illness

7. Telehealth Services

We offer telehealth via our secure platform, Zanda, which complies with Australian privacy and health laws. Clients must:

  • Be located in Australia during sessions

  • Ensure a private, quiet space

  • Have a stable internet connection

If technical issues prevent session completion, we will reschedule at no extra cost.

8. Informed Consent

By engaging our services, you acknowledge:

  • You understand the nature and purpose of therapy

  • You are aware of potential emotional discomfort that may arise during therapy

  • You can withdraw consent and discontinue at any time

  • Therapy outcomes are not guaranteed

9. Clinical Records

We maintain secure records of your sessions, stored in compliance with the Health Records Act (Qld) and retained for at least 7 years from the date of last contact (or until a minor turns 25).

10. Termination of Services

We may cease therapy if:

  • You consistently miss or cancel appointments without notice

  • There is a breakdown in the therapeutic relationship

  • Your needs are outside our scope of practice

  • You violate these Terms

We will provide referral options where possible.

11. Emergency and Crisis Support

We do not provide crisis services. If you are in immediate danger, call 000. For urgent mental health support:

  • Lifeline: 13 11 14

  • Mental Health Access Line (Qld): 1300 642 255

  • Suicide Call Back Service: 1300 659 467

12. Complaints and Feedback

You are encouraged to raise concerns directly with your therapist. If unresolved, complaints can be made to:

Office of the Health Ombudsman (OHO)
Phone: 133 OHO (133 646)
Website: www.oho.qld.gov.au

13. Changes to Terms

We may update these Terms at any time. Clients will be notified of significant changes.

14. Contact Information
Phone: 0431 946 963
Email: info@embracethejourney.com.au